Celosphere Live 2020 Session - How Uber Improves Global Customer Satisfaction with Insights from Process Mining

As Uber transitions from a rapidly growing startup to a high profile publicly traded company, they maintain an unwavering focus on providing the highest level of customer satisfaction possible. Uber leverages process mining to ensure that customer service processes are standardised across regions and optimised to provide the high level of excellence that they are known for. In this session, Martin Rowlson, Global Head of Process Excellence at Uber, discusses how process mining has helped Uber reduce friction in their customer processes to drive efficiencies and customer satisfaction across their global business.

Martin Rowlson,
Head of Process Excellence